Ski and Ride School Reservations Specialist
Core
Handle high-volume guest inquiries, bookings, rescheduling, and refunds for ski and ride lessons via phone, email, and in-person interactions.
Role type
Front-line reservations specialist (customer service)
Builds
Guest lesson booking experiences and operational efficiency for the Ski & Ride School
Domain
Winter sports / Ski resort operations
Deliverable
product features
Required skills
Guest service, clear verbal communication, basic computer skills, phone handling, teamwork, integrity, ability to work in noisy environments
Preferred skills
Proficiency with RTP, Flaik, or Microsoft Office, Point of sale system experience
Technologies
RTP, Flaik, Microsoft Office
Responsibilities
Engage with guests in-person, via email, or over-the-phone; Provide accurate product and mountain information; Handle inquiries and complaints professionally; Maintain workstation by cleaning and restocking supplies
Seniority
Entry-level, seasonal IC
