Director, Operations Excellence & Performance
Core
Director leading divisional planning, performance management, continuous improvement, and Duals/Marketplace strategy for Health Plan Operations.
Role type
Senior IC Director (Operations Strategy & Performance)
Builds
Executive dashboards, performance scorecards, CI operating models, and strategic playbooks for Health Plan Operations.
Domain
Health Insurance / Operations Management / Continuous Improvement
Deliverable
dashboards & analysis
Required skills
Portfolio management, Performance reporting, Lean Six Sigma, Budget planning, Regulatory strategy, Cross-functional leadership, Process optimization, Strategic planning, Data analysis, Stakeholder management
Preferred skills
AI initiative tracking, Value-stream mapping, Audit readiness, Policy development
Technologies
None explicitly stated
Responsibilities
Design and execute continuous improvement discipline across all programs; Own enterprise performance reporting and executive dashboards; Lead Individual Market strategy and regulatory compliance; Manage divisional portfolio reporting and budget coordination; Establish accountability structures and operating rhythms.
Seniority
Director, strategic leadership & execution
