Operations Specialist, SBB
Core
Support sales goals and service existing customers in the Small Business Banking department by reviewing account applications, performing due diligence, and managing customer communications.
Role type
Operations Specialist (Small Business Banking)
Builds
New small business deposit accounts and client service workflows
Domain
Banking / Small Business Finance
Required skills
Application review, risk assessment, BSA/AML compliance, customer service, process improvement
Preferred skills
Financial services experience
Technologies
Office equipment, email systems
Responsibilities
Collect and review new account applications and documentation; Perform due diligence on new small business deposit account applications to assess risk and ensure compliance; Manage external email inbox and resolve/respond to customer service cases; Act as SME to lead procedural and process enhancement initiatives.
Seniority
Entry-level, support/processing