Customer Experience Manager
Core
Oversees front-end department operations, manages customer relations, and supervises associates at a grocery store checkout area.
Role type
Front-end operations manager
Builds
Efficient checkout experience and customer service flow
Domain
Retail / Grocery
Deliverable
product features
Required skills
Cash handling control, inventory management, scheduling, team supervision, safety compliance, equipment operation, conflict resolution
Preferred skills
Associate or bachelor's degree in business, 3+ years in retail management
Technologies
Auto-scheduler system, Learning Management System (LMS), scanning equipment, register
Responsibilities
Enforce cash handling and security measures, train and supervise front-end associates, manage customer flow and wait times, maintain safety and sanitation standards, operate checkout equipment, assist with deliveries and baling
Seniority
Mid-level, hands-on supervisor