Assistant Customer Experience Manager
Core
Front-end operations manager for a grocery store, ensuring efficient checkout, customer service, and team supervision.
Role type
Assistant Customer Experience Manager (Retail Operations)
Builds
Front-end checkout operations, customer service experience, and store compliance
Domain
Grocery Retail
Deliverable
product features
Required skills
Cash handling, team supervision, inventory control, scheduling, safety compliance, customer relations, equipment operation
Preferred skills
None stated
Technologies
Auto-scheduler system, Learning Management System (LMS), front-end scanning equipment, register
Responsibilities
Promote positive customer behavior and resolve concerns; oversee front-end operations and cash handling; train and supervise associates; manage scheduling and labor rates; control supply costs; direct customer flow and checkout efficiency; maintain safety and sanitation standards; operate scanning and bagging equipment.
Seniority
Mid-level supervisor, hands-on IC