SOPORTE TÉCNICO
Core
Provide technical support and maintain IT infrastructure for a humanitarian organization's field offices and central headquarters.
Role type
IT Support Engineer / Network Administrator
Builds
Network infrastructure, server environments, and IT services for field operations
Domain
Humanitarian aid / International development
Deliverable
infrastructure
Required skills
ITIL, incident management, computer hardware diagnosis and repair, server maintenance (OS, DB, configuration), LAN/WAN configuration, cloud administration (AWS, Microsoft Azure), structured cabling, network performance optimization, Active Directory management, backup execution
Preferred skills
Oracle database management
Responsibilities
Design, install, and maintain structured cabling, cameras, conduits, cabinets, switches, routers, and access points; evaluate and optimize network performance; handle general IT incidents for computers, internet, and printers; coordinate with vendors for new voice and data link installations; execute IT continuity plans including backups, monitoring, and database copies; perform server maintenance and monitor resource growth; support the development team with server configuration for application installation; manage Active Directory changes
Seniority
Mid-level, hands-on IC