IT Event Management Engineer
Core
Designing, implementing, and improving global event detection and alerting systems to ensure proactive identification and resolution of IT issues before they impact users or services.
Role type
IT Event Management Engineer
Builds
Event ingestion pipelines, correlation logic, automation scripts, and ITSM integrations for proactive service assurance.
Domain
IT Operations / Monitoring / Hybrid Cloud
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITOM systems, monitoring frameworks, APIs, automation scripting (PowerShell, Python, Ansible), event correlation, alert tuning, ITSM processes, hybrid cloud environments
Preferred skills
ITIL Intermediate or Managing Professional, cloud platform certifications (Azure, AWS), AIOps initiatives, Power BI, Kibana
Technologies
OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7, ServiceNow, SMAX, Confluence, SharePoint
Responsibilities
Design and maintain event ingestion pipelines from multiple monitoring sources; Develop correlation logic and rules to identify related alerts and minimize redundant notifications; Build and maintain automation scripts and workflows to automatically detect and remediate known issues; Develop standard operating procedures (SOPs), runbooks, and knowledge articles for consistent event triage; Conduct routine health checks on event management systems to ensure optimal performance; Evaluate emerging monitoring and observability tools to identify opportunities for consolidation or modernization
Seniority
Mid-Senior, hands-on IC