Head of Financial Lines & Professional Liability Claims, North America
Core
Leading and overseeing all claims operations for Financial Lines and Professional Liability products within North America to ensure profitable growth, operational excellence, and regulatory compliance.
Role type
Senior leadership claims executive (Financial Lines & Professional Liability)
Builds
Claims operations and client experience for D&O, E&O, Cyber, EPL, and Fiduciary Liability portfolios
Domain
Commercial Insurance / Financial Lines & Professional Liability
Deliverable
client delivery
Required skills
Strategic claims management, team leadership and talent development, complex/litigation claims handling, regulatory compliance, stakeholder collaboration, negotiation, analytical skills
Preferred skills
Advanced degree (JD, MBA), industry designations (CPCU, AIC, RPLU)
Technologies
None stated
Responsibilities
Develop and execute North America claims strategy, lead and mentor a team of claims professionals, oversee end-to-end claims resolution, monitor and analyze key claims metrics, manage large complex and sensitive claims, ensure adherence to insurance regulations, serve as liaison with internal stakeholders and external partners (brokers, clients, counsel, TPAs), champion client experience in escalated matters
Seniority
Senior, hands-on IC with strategic leadership scope