VP, Operations - Financial Lines / Professional Liability / Crisis Management
Core
Lead and optimize operational processes supporting Casualty Lines underwriting profit centers to ensure process excellence, regulatory compliance, and business objectives.
Role type
VP of Operations (Underwriting Operations)
Builds
Operational workflows, SOPs, and efficiency improvements for underwriting teams
Domain
Commercial Insurance (Financial Lines/Professional Liability)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Insurance core systems proficiency, data analysis, process optimization, regulatory compliance, team leadership, project management
Preferred skills
Agile, Lean Six Sigma, BI tools (Tableau, Power BI), workflow automation
Technologies
Policy administration systems, rating systems, document management systems, Tableau, Power BI, Agile platforms
Responsibilities
Oversee operational workflows and resource allocation; Develop and maintain SOPs; Monitor operational KPIs (loss ratios, throughput, turnaround times); Partner with underwriters to resolve process bottlenecks; Drive system and process improvement projects; Establish quality assurance practices; Support staff onboarding and training; Liaise with Finance/Collections on premium processing and billing; Ensure alignment with legal and regulatory requirements; Provide reporting and analysis to leadership
Seniority
VP, strategic leadership & operational management