VP, Operations - Financial Lines / Professional Liability / Crisis Management
Core
Leading and optimizing operational processes for Casualty Lines underwriting profit centers to ensure process excellence, regulatory compliance, and business objectives.
Role type
VP of Operations (Insurance)
Builds
Operational workflows, SOPs, and efficiency improvements for underwriting teams.
Domain
Insurance (P&C, Financial Lines, Professional Liability)
Required skills
Insurance operations leadership, SOP development, KPI analysis, process optimization, stakeholder collaboration, regulatory compliance, team development, financial reporting, root-cause analysis, project management.
Preferred skills
Agile, Lean Six Sigma, BI tools (Tableau, Power BI), workflow automation.
Technologies
Insurance core systems, Excel, Tableau, Power BI, Agile, Lean Six Sigma.
Responsibilities
Oversee operational workflows and resource allocation; Develop and maintain SOPs; Monitor operational KPIs and loss ratios; Partner with underwriters to resolve bottlenecks; Drive system and process improvement projects; Establish quality assurance practices; Support staff onboarding and training; Liaise with Finance/Collections on premium processing; Ensure alignment with legal and regulatory requirements; Provide reporting and analysis to leadership.
Seniority
Executive (VP), strategic leadership & operational management