Product Manager Digital Operations Support (DOPS) Guest Product Management
Core
Own and continuously improve digital products powering Inspire Brands' technology ecosystem, focusing on production health, incident escalation, and guest experience platforms.
Role type
Senior Product Manager (Digital Operations & Incident Response)
Builds
Digital guest experience platforms and production support systems for Inspire Brands' restaurant portfolio
Domain
Restaurant industry / Digital Operations / Incident Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Incident prioritization and resolution, cross-functional leadership, product roadmap strategy, user experience design, data-driven decision making, agile delivery, technical tradeoff analysis, stakeholder communication, post-launch hypercare management
Preferred skills
AI-enabled product development, e-commerce business understanding, digital design frameworks, test-driven development experience
Technologies
Agile methodologies, AI-driven insights tools, digital design frameworks
Responsibilities
Lead production issue prioritization and resolution; Design user-centric product experiences; Lead cross-functional teams to define solution requirements; Make product decisions during live incidents; Translate production learnings into roadmap items; Measure and improve product outcomes through KPI management
Seniority
Senior, hands-on IC
