Employee Customer Desk PFX
Core
Process invoicing for service work orders, ensuring accurate billing and handling customer inquiries regarding invoices and service contracts.
Role type
Administrative billing specialist
Builds
Invoices, service orders, and customer billing records
Domain
Insurance and security services
Required skills
Invoicing, ERP/CRM systems, financial processes, data accuracy, contract management, customer communication, analytical skills, prioritization
Preferred skills
Experience with billing and administrative processes, knowledge of accounting principles, ability to work independently and collaboratively
Responsibilities
Process and verify service work orders to generate accurate invoices; Answer customer questions about invoices and service agreements; Manage service contracts and related data; Track outstanding work and follow up on billing; Create quotes and process orders; Register and resolve billing-related complaints; Perform additional administrative tasks to support the billing process.