Senior Platform Owner - Customer Engagement
Core
Lead the evolution of the Dynamics 365 and Power Platform ecosystem to enable personalized member support, case management, and workflow automation across Homes, Money, and Membership journeys.
Role type
Senior Platform Owner (Enterprise CRM & Low-Code Automation)
Builds
Unified, scalable, and resilient platform for CRM, marketing automation, case management, and workflow orchestration.
Domain
Financial Services (Building Society) / Enterprise CRM & Low-Code Development
Required skills
Strategic platform ownership, Dynamics 365, Power Platform (Apps/Automate), cross-functional leadership, automation-first delivery, observability, DORA metrics, budget management, licensing strategy.
Preferred skills
AI-enabled software development, modern engineering practices, data-driven decision making.
Technologies
Dynamics 365, Power Apps, Power Automate, CRM, Workflow Engines
Responsibilities
Define multi-year platform vision, guide cross-functional teams, manage budgets and licensing, ensure platform governance and standards, drive continuous improvement and incident management. (via careerplan.io/jobs/JR3897-1-senior-platform-owner-customer-engagement-at-skipton)
Seniority
Senior, hands-on IC with strategic leadership