Service Account Manager - Spare Parts
Core
Manage customer relationships and spare parts inventory strategies to ensure operational readiness and drive business growth for logistics automation clients.
Role type
Service Account Manager (Spare Parts)
Builds
Spare parts packages for new installations and replenishment strategies for existing sites
Domain
Logistics automation, material handling, warehousing
Deliverable
product features
Required skills
Account management, spare parts planning, inventory management, forecasting, commercial negotiation, stakeholder coordination, data analysis, continuous improvement, escalation management
Preferred skills
ERP/CRM experience, supply chain logistics background, technical industrial environment experience, performance indicator analysis
Responsibilities
Serve as primary commercial point of contact for spare parts requirements and escalations; Develop and coordinate spare parts packages for new site launches; Support ongoing spare parts replenishment through inventory and ordering strategies; Monitor and challenge operational performance to drive improvements; Coordinate urgent spare parts requirements and drive resolution; Develop quotations and commercial proposals; Identify opportunities to expand spare parts offerings
Seniority
Mid-level, hands-on IC