Graduation: Digital transformation & AI strategy for service operations
Core
Design a future Service Operating Model and an actionable Digital Transformation and AI adoption roadmap for global service operations.
Role type
Strategy-level digital transformation & AI strategy consultant (graduation project)
Builds
Strategic roadmap and implementation plan for data-driven and AI-enabled services
Domain
Logistics automation & AI strategy
Deliverable
research
Required skills
Strategic roadmap design, AI adoption strategy, Service Operating Model design, Organizational design, Change management, Stakeholder interviewing, Market trend analysis
Preferred skills
Benchmarking, Qualitative/quantitative research, Workshop facilitation
Technologies
AI, Advanced analytics, Automation, Connected equipment
Responsibilities
Analyze current service processes and organizational structures, Conduct internal and external benchmarking of digitally mature service organizations, Investigate market trends and best practices related to AI and automation, Interview key stakeholders across Service, Technology, ICT, and Data & Analytics, Design a future Service Operating Model and define an actionable Digital Transformation and AI adoption roadmap