Repair Support Advisor
Core
Liaison between Dyson, retail partners, and the authorised repair network to manage post-warranty repairs, refurbished product operations, and parts supply.
Role type
Senior operational support specialist (repair & refurbishment)
Builds
Post-warranty repair services for retail partners and refurbished machine sales programs
Domain
Consumer electronics / After-sales service / Refurbishment
Deliverable
client delivery | product features
Required skills
Data entry, CRM systems, Excel, EFTPOS/credit card processing, inventory management, stock reconciliation, warehouse operations, supplier coordination, billing validation, report generation
Preferred skills
Technology interest, customer service experience, sales experience
Technologies
CRM systems, Excel, Reebelo
Responsibilities
Manage repair bookings and status tracking for retail partners; Process refurbished product listings and order administration; Coordinate spare parts and inventory for authorised repair network; Execute warehouse tasks including receiving, picking, packing, and dispatching; Validate partner billing and generate performance reports; Monitor stock availability and enforce safety standards
Seniority
Mid-level, hands-on operational role