Master Key Representative 1
Core
Process time-sensitive orders and provide technical assistance on the design of master key systems for customers.
Role type
Master Key Representative (Order Entry & Technical Support)
Builds
Schlage master key systems and order fulfillment
Domain
Security hardware / Locks and keys
Required skills
Customer service, order entry, master key system design, key control policies, CRM tools, ERP systems, communication
Preferred skills
Schlage/Falcon order entry experience, bachelor's degree
Technologies
CRM tools, ERP business systems
Responsibilities
Plan and design Schlage master key systems, manage service/support interactions with customers, receive and enter customer purchase orders accurately, contact customers to resolve order issues, maintain sensitive customer records, participate in virtual meetings
Seniority
Entry-level to Junior
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