Service Management Senior Manager
Core
Lead end-to-end transformation of Dyson's global Sales Order Management (SOM) agenda, shaping strategy, roadmap, and portfolio of initiatives to deliver measurable business outcomes.
Role type
Senior Manager, Sales Order Management Transformation
Builds
Global SOM transformation roadmap and portfolio of initiatives for Dyson Business Services
Domain
Supply Chain / Operations / Sales Order Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Sales Order Management (SOM) expertise, Order-to-Cash (OTC) process knowledge, global process transformation, SAP proficiency, program/project management, process standardization, stakeholder influence, matrix team leadership, digital automation strategy
Preferred skills
PMP or PRINCE2 certification, Lean Six Sigma certification, experience with process excellence frameworks
Technologies
SAP
Responsibilities
Shape multi-year transformation strategy and roadmap for SOM; prioritize and sequence SOM initiatives to maximize business value; secure leadership alignment and investment; drive delivery of global SOM transformation portfolio; lead multidisciplinary project teams in a matrixed environment without direct authority; influence and align stakeholders across DBS, Supply Chain, Sales, Finance, and IT; drive digital and automation delivery agenda for SOM
Seniority
Senior Manager, hands-on IC leading transformation