Residential Support Representative 1

🌐 Remote💼 Full-time💰 $33,900–$33,900🗓 2026-10-01

Core

Provide customer service, warranty support, and technical troubleshooting for Allegion's residential security products (locks, smart devices) via phone and digital channels.

Role type

Entry-level customer support representative

Builds

Customer trust and product adoption for consumer security hardware

Domain

Home security / Smart home technology

Deliverable

client delivery

Required skills

Verbal communication, basic computer skills, CRM navigation, product troubleshooting, time management

Preferred skills

Spanish or French language, Zendesk/Five9 experience, smart device familiarity, associate's degree

Technologies

Microsoft Office, Zendesk, Five9, smart device applications

Responsibilities

Troubleshoot basic technical problems with Schlage and Allegion products, guide customers through installation and app setup, escalate complex issues to internal SMEs, communicate case drivers to stakeholders, meet set goals and metric expectations

Seniority

Entry-level, individual contributor

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About Allegion

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in you