Senior Reliability Engineer
Core
Identify and resolve product failures in the China market by analyzing field data, call center feedback, and returns to drive reliability improvements for Dyson appliances.
Role type
Senior Reliability Engineer (Consumer Appliances)
Builds
Reliability improvements and design enhancements for Dyson products in the China market
Domain
Consumer Appliances / Home Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Mechanical engineering, Electrical engineering, Statistical analysis, Data analysis, Root cause analysis, Technical writing, Project management, Quality auditing, Cross-functional collaboration, Problem solving
Preferred skills
Experience in domestic electrical appliances, Acoustic industrial experience, Electronics knowledge
Technologies
Microsoft Excel, SAQ (Single Agenda of Quality), Pareto analysis tools
Responsibilities
Analyze part usage, repairs, and retail returns data to identify key failure modes; Conduct early warning activities by meeting with customer service teams to investigate anecdotal feedback; Perform random quality audits of top-selling SKUs in the warehouse; Support new product launch readiness reviews and post-launch issue tracking; Arrange failed sample collections for analysis; Contribute to the development of product improvements and communicate solutions to engineering teams; Analyze customer online review data to identify design strengths and weaknesses; Support territory investigation of product safety issues.
Seniority
Senior, hands-on IC
