New Product Launch Readiness & Strategic Change Lead (Customer Function)
Core
Own customer launch readiness for New Product Development (NPD) and drive strategic change to elevate the end-to-end ownership experience across the Customer function.
Role type
Senior Program/Project Management Lead (Strategic Change & Launch Readiness)
Builds
End-to-end readiness project plans, governance models, and improved cross-functional processes for new product launches.
Domain
Consumer Goods / New Product Development / Customer Support
Deliverable
product features
Required skills
Program and project management, matrix leadership, integrated planning, risk management, stakeholder governance, process re-engineering, performance reporting
Preferred skills
Agile/Waterfall/Hybrid methodologies, contract negotiation, change leadership, data insights analysis
Technologies
Microsoft tools, Jira
Responsibilities
Lead assessment and definition of NPD readiness requirements for new projects; build and manage end-to-end readiness project plans at portfolio level; chair readiness forums and manage cross-functional global teams; represent owners in negotiations with development partners; track market readiness activities and ensure operational support; lead multi-initiative change projects to improve owner experience; evolve the product creation framework for After Sales & Support.
Seniority
Senior, hands-on IC with strategic oversight