Software Support Engineer
Core
Providing IT operational and technical support for the Baggage Handling System (BHS) software to ensure smooth baggage flow and system availability at Hong Kong International Airport.
Role type
Software Support Engineer (IT Operations)
Builds
Baggage Handling System (BHS) software components, databases, and interfaces
Domain
Airport operations / Industrial automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux/Windows Server administration, Java log analysis, XML message analysis, WebLogic server management, Oracle Database monitoring, SQL query troubleshooting, system integration concepts, TCP/IP networking, incident management tools
Preferred skills
Airport or industrial automation systems experience, 24x7 operational environment adaptability
Technologies
Linux, Windows Server, Java, XML, WebLogic, Oracle Database, ServiceNow, Jira
Responsibilities
Perform daily system health checks and monitor performance/logs, investigate and troubleshoot system issues via log analysis, plan and execute system maintenance and backups, support system upgrades and patches, maintain system documentation and incident reports
Seniority
Mid-level, hands-on IC