Senior Director, Technical Product Management — AI Quality & Evaluation
Core
Lead product strategy and delivery for AI quality and evaluation within the Agentforce platform, ensuring reliable AI agent performance for enterprise customers.
Role type
Senior Director, Technical Product Management (AI Quality & Evaluation)
Builds
AI quality evaluation frameworks, customer-facing performance experiences, and agent reliability features for Agentforce.
Domain
Generative AI, AI Agents, Enterprise CRM
Deliverable
production ML models
Required skills
AI/ML product strategy, hands-on agent evaluation, data trace inspection, experimental design, cross-functional leadership, technical judgment on non-deterministic systems, customer problem framing, mentoring.
Preferred skills
Evaluation platforms, AI observability, coding agent prototyping, startup product lifecycle experience.
Technologies
Coding agents, AI/ML frameworks, agent systems, evaluation platforms.
Responsibilities
Set product strategy and roadmap for AI quality; establish shared quality definitions and release criteria; lead customer investigations into agent failures; design credible evaluations with researchers; coach product partners and junior designers; deliver customer-facing performance experiences.
Seniority
Senior Director, hands-on IC leadership
