Quality Manager
Core
Early warning system for product reliability in Korea, analyzing failure data and customer feedback to prevent issues and support ANZ/SEA teams.
Role type
Quality Manager (Product Reliability)
Builds
Product reliability improvements and reliability reporting tools
Domain
Consumer electronics / Domestic electrical appliances
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Pareto analysis, statistical tools, mechanical engineering knowledge, electrical/electronic systems basics, Microsoft Excel, data analysis, root cause investigation, cross-functional collaboration, cost of quality strategy
Preferred skills
Experience with domestic electrical appliances, hands-on technical tasks
Technologies
Tableau
Responsibilities
Review weekly data on part usage, repairs, and returns; Analyse call centre and service data to flag failure modes; Investigate market concerns and escalate; Work with design/engineering on reliability improvements; Audit new products before release; Track online customer reviews; Collaborate with Data team on reporting tools; Monitor early launch feedback; Track Cost of Quality; Represent Market Quality on cross-functional projects
Seniority
Mid-Senior, hands-on IC
