Senior Solution Architect - Remediation Pod
Core
Lead technical assessment and hands-on remediation of Salesforce Agentforce Life Sciences for Customer Engagement (AFLS4CE) configurations to resolve delivery failures and align with OOTB capabilities.
Role type
Senior Solution Architect (Product SME)
Builds
Stabilized Salesforce implementations and validated agentic capability configurations for Life Sciences customers
Domain
Life Sciences / Health Cloud / Salesforce CRM
Required skills
Enterprise Salesforce architecture, hands-on configuration, root cause analysis, code review, OOTB implementation patterns, technical advisory
Preferred skills
Salesforce Certified Technical Architect (CTA), coaching SI partners, agentic/AI capability validation
Technologies
Salesforce, Agentforce, Life Sciences Cloud, Health Cloud, CRM
Responsibilities
Lead technical assessment of product configuration against use cases, perform hands-on stabilization and reconfiguration of AFLS4CE components, validate go-live acceptance criteria and resolve critical defects, conduct code reviews on customizations, support partner enablement and certification, document resolutions and known issues
Seniority
Senior, hands-on IC
