Control Room Operator
Core
Monitor and manage the flow of the airport baggage handling system (BHS) using high-level controls software (VIBES) and SCADA systems to ensure smooth operations and minimize downtime.
Role type
Control Room Operator for automated material handling systems
Builds
Baggage handling operations for airport terminals
Domain
Aviation logistics and automated material handling
Required skills
SCADA system monitoring, incident management, ITIL process initiation, contingency planning, system performance reporting, hardware/software fault resolution, preventive maintenance coordination, operational procedure implementation, stakeholder communication, shift scheduling management
Preferred skills
Oracle/WebLogic database management, Windows/Linux/Unix operating systems knowledge, airport and warehouse operations experience, conveyor services experience, ITIL foundation certification
Technologies
VIBES High Level Controls Software, SCADA systems, CMMS systems, ITSM tools, Oracle, WebLogic, Windows, Linux, Unix
Responsibilities
Monitor SCADA and VIBES systems for alarms and alerts; coordinate with maintenance teams to resolve operational issues; generate performance and incident reports; implement contingency plans and reroute baggage flows; manage escalation to remote support teams; conduct preventive maintenance on control room equipment; communicate system status to customers and stakeholders; analyze system faults and develop remedial action plans.
Seniority
Entry-level to Mid-level, hands-on IC
