Success Architect
Core
Provide frontline technical support, deliver educational sessions on feature adoption, and perform foundational architectural health checks for Salesforce Sales Cloud customers.
Role type
Senior IC Customer Success Architect (Sales Cloud)
Builds
Customer success outcomes via technical guidance, feature adoption, and solution design
Domain
CRM / Sales Cloud / Enterprise Integration
Required skills
Salesforce Admin, Sales Cloud Consultant, Enterprise Application Integration, Data Governance, API Integration (REST/SOAP), Security Configuration, APEX/LWC Debugging, Stakeholder Management
Preferred skills
Industry-specific solutions, Advanced Admin, Platform App Builder, MuleSoft, Informatica
Technologies
Salesforce, Einstein Conversation Insights, Sales Engagement, MuleSoft, Informatica, APEX, Visualforce, Lightning Web Components
Responsibilities
Assess customer implementations and deliver recommendations on technical issues and feature adoption; Serve as a trusted technical generalist for reactive and proactive guidance; Simplify complex technical concepts for diverse audiences; Triage capability gaps and escalate complex architectural challenges; Execute playbooks from Support, Guides, and the Architect team; Collaborate with internal and external partners to drive customer success.
Seniority
Senior, hands-on IC
