Data + AI Practice, Architect Director - Data 360
Core
Senior Technical Architect serving as a subject matter expert for Salesforce Data 360, guiding enterprise customers on platform architecture and enabling internal teams.
Role type
Senior IC Technical Architect (Customer Success)
Builds
Reference architectures, reusable tools, assets, and patterns for Data 360
Domain
SaaS CRM, Data Management, AI/ML (Agentforce)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data 360 expertise, data integration/ETL/ELT, data governance, AI data integration (RAG, vector DBs), solution architecture, executive communication
Preferred skills
CDP/data warehouse experience (Snowflake, Databricks), Salesforce Cloud certifications, data security/privacy knowledge
Technologies
Data 360, Salesforce CRM, Snowflake, Databricks, Redshift, BigQuery, SQL Server, RAG, vector databases
Responsibilities
Advise on optimal use cases and architectural options for Data 360; act as escalation point for complex project challenges; partner with customers to define solution scope and technical designs; lead mentorship and enablement programs; provide Voice of the Customer feedback to Product/Engineering; partner with GTM on pre-sales activities; manage parallel engagements for strategic clients
Seniority
Senior, hands-on IC with significant internal enablement duties