Principal Technical Support Engineer(signature)
Core
Lead technical support and proactive service for enterprise customers using Salesforce products, resolving complex system issues and collaborating with development teams.
Role type
Principal Technical Support Engineer (Enterprise)
Builds
Resolution for critical system outages and performance issues for Signature Success Plan customers
Domain
Enterprise SaaS / CRM / Cloud Infrastructure
Deliverable
client delivery
Required skills
10+ years enterprise software/cloud technical support, deep expertise in Web technologies (HTML, CSS, JavaScript, APIs) or Server-side technologies (SQL, Java, databases), troubleshooting and root cause analysis, technical leadership, mentoring team members, multi-tenant environment management
Preferred skills
Salesforce CRM/Lightning Platform knowledge, Visualforce/Apex development, LWC development, Salesforce certifications (Platform Admin/Builder/Developer/Agentforce/JS Developer)
Technologies
HTML, CSS, JavaScript, SQL, Java, Salesforce Platform, Apex, Lightning Web Components
Responsibilities
Provide high-level technical support for large enterprise clients, manage escalations from customers and internal stakeholders, optimize customer business processes based on inquiry trends, contribute to team growth and operational efficiency, handle incidents across Agentforce, Data Cloud, Sales, Service, and Platform products
Seniority
Principal, hands-on IC with leadership responsibilities
