Principal Technical Support Engineer(signature)
Core
Provide high-level technical support and proactive monitoring for enterprise customers using Salesforce products, including investigating system failures, performance issues, and alert root causes.
Role type
Principal Technical Support Engineer (Enterprise Software)
Builds
Resolution of critical incidents and optimization of customer business processes for Signature Success Plan clients.
Domain
Enterprise Software / Cloud / CRM
Deliverable
client delivery
Required skills
10+ years enterprise software/cloud technical support, deep expertise in Web technologies (HTML, CSS, JavaScript, APIs) or Server-side technologies (SQL, Java, databases), troubleshooting, incident management, team mentorship, English reading/writing/listening.
Preferred skills
Salesforce CRM/Lightning Platform experience, Visualforce/Apex/LWC development, Salesforce certifications (Platform Admin/Builder/Developer/Agentforce/JavaScript).
Technologies
HTML, CSS, JavaScript, SQL, Java, Salesforce, Lightning Platform, Apex, Visualforce, LWC, Agentforce, Data Cloud.
Responsibilities
Investigate system failures and performance issues, provide proactive monitoring support, escalate complex issues to development teams, optimize customer business processes, mentor team members, manage escalations from customers and internal stakeholders.
Seniority
Principal, hands-on IC with leadership responsibilities.
