Senior Manager, Technical Consulting -Telecom/Comms domain (Salesforce Technical Architect exp mandatory)
Core
Senior Manager leading a team of Technical Consultants and Architects to deliver Salesforce Comms Cloud solutions for Telecom/Comms clients, while personally acting as a Senior Technical Architect on 25% of projects.
Role type
Senior Manager, Technical Consulting (Salesforce)
Builds
Customer success outcomes via Salesforce Professional Services engagements using Comms Cloud, Service Cloud, Sales Cloud, and Experience Cloud.
Domain
Telecom/Comms industry + Salesforce Technical Consulting
Required skills
People leadership (hiring, training, mentoring), Salesforce Technical Architecture, Comms Cloud, Integration Architecture, Platform Security, Identity and Access Management, Data Architecture, Apex Design Patterns, Modern web/mobile technologies (HTML, CSS, JavaScript, LWC)
Preferred skills
Salesforce Certifications (Admin, Developer, Architect), OmniStudio expertise, AI coding assistant fluency (Cursor, Claude, GitHub Copilot)
Technologies
Salesforce Comms Cloud, Service Cloud, Sales Cloud, Experience Cloud, Vlocity OmniStudio, Apex, Lightning Flows, LWC
Responsibilities
Manage a team of 35+ Technical Consultants and Architects; deliver technical architecture work on Comms projects; serve as trusted advisor to client Enterprise Architects; lead workshops and drive solution deployment; establish enterprise architecture governance; manage customer expectations and risks.
Seniority
Senior Manager, hands-on IC with people leadership
