Incident Responder
Core
Perform 24/7 Tier 1 security monitoring, triage alerts, and support containment/recovery for security incidents to protect Salesforce's critical infrastructure and customer data.
Role type
Tier 1 Incident Responder (Security Operations)
Builds
Security monitoring and incident response capabilities for Salesforce environments
Domain
Enterprise Technology & Infrastructure / Cybersecurity
Deliverable
client delivery
Required skills
IT operations experience, information security fundamentals, network fundamentals, OS administration (macOS, Windows, Linux/Unix), incident response concepts, threat identification
Preferred skills
Security infrastructure tools experience, threat landscape knowledge, cross-functional project experience, security certifications, GenAI/Agentic AI understanding
Technologies
Intrusion detection/response tools, WAFs, firewalls, proxies, antivirus, file integrity monitoring, OS logs
Responsibilities
Monitor security alerts around the clock, triage and prioritize threats, support incident containment and recovery, document findings and update stakeholders
Seniority
Mid-level, hands-on IC
