Customer Success Manager - Tableau
Core
Ensure high-value customers achieve ROI on the Tableau Signature Success Plan by acting as a trusted advisor and extension of their workforce.
Role type
Customer Success Manager (Tableau)
Builds
Tableau dashboards, data exploration capabilities, and customer success plans
Domain
SaaS / Data Visualization / Business Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Tableau Desktop/Cloud/Server proficiency, data visualization design, stakeholder management, consulting skills, incident management, adoption tracking, basic analytics use cases
Preferred skills
Tableau Desktop Specialist or Data Analyst certification, Tableau governance knowledge, Salesforce data integration experience
Technologies
Tableau Desktop, Tableau Cloud, Tableau Server, Tableau Prep, Salesforce
Responsibilities
Serve as single point of accountability for Signature deliverables and renewals; Drive adoption of Tableau features and conduct enablement sessions; Track usage metrics and share best practices; Develop executive-level relationships and act as trusted advisor; Monitor technical health and manage major incidents; Coordinate with Sales, Engineering, and Product teams.
Seniority
Mid-level, hands-on IC