Technical Success Architect
Core
Trusted technical advisor for enterprise customers to ensure Slack is deployed correctly as mission-critical infrastructure, driving adoption through technical discovery, architecture guidance, and AI integration strategies.
Role type
Senior Customer Success Architect (Technical)
Builds
Enterprise Slack deployments, integrations with identity/security/data systems, and AI-driven workflows for large organizations.
Domain
SaaS / Enterprise Communication / AI / Identity & Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Solutions engineering, API integration, Generative AI knowledge, Object-oriented programming (Java/JS/Node/Python/SQL), Technical discovery, Enterprise risk management, Stakeholder management, Workshop facilitation
Preferred skills
Prior experience developing Slack applications, Deep knowledge of eDiscovery and DLP systems
Technologies
Slack, Salesforce, Java, Javascript, Node.js, SQL, Python, APIs, Generative AI
Responsibilities
Facilitate customer-facing workshops and technical discovery sessions to understand use-cases and integration points; Develop recommendations on architecture changes and integrations to drive adoption; Partner with customers to achieve business goals through proactive technical advice; Engage with Product and Technical Support teams to resolve high-severity issues; Translate complex technical issues into tangible solutions at scale.
Seniority
Senior, hands-on IC
