Senior Technical Program Manager, IT Experience Engineering
Core
Lead large-scale, complex cross-org programs and projects within IT Delivery Services, focusing on IT Experience Engineering sub-pillar initiatives.
Role type
Senior Technical Program Manager (IC)
Builds
Enterprise productivity platforms, ITSM solutions, AI-powered workforce automation, and digital workplace technologies.
Domain
Enterprise IT Operations & Digital Workplace
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional program leadership, stakeholder alignment, risk management, budget forecasting, SAFe/Agile execution, hybrid delivery management, AI tool leverage for delivery efficiency
Preferred skills
None stated
Technologies
Google Workspace, ServiceNow, SAFe, Scrum, Kanban
Responsibilities
Manage programs from initiation to closure ensuring cross-team coordination; Identify and mitigate program risks and dependencies; Drive program meetings to remove obstacles and align on strategic vision; Maintain program governance standards and documentation; Coordinate project interdependencies and handoffs; Partner with Product Management for requirement alignment; Support PI Planning and work planning efforts; Identify budget needs and track quarterly forecasts.
Seniority
Senior, hands-on IC
