Customer Centric Engineer
Core
Troubleshoot and resolve critical customer escalations on the Salesforce Core CRM Platform using Java and JavaScript, partnering with support teams to find root causes and propose fixes.
Role type
Senior IC Customer Centric Engineer
Builds
Debugging tools, supportability initiatives, and infrastructure services like logging, monitoring, and alerting.
Domain
SaaS CRM / Cloud Infrastructure
Required skills
Java, JavaScript, Linux, networking, server architecture, cloud architectures, RDBMS, debugging, troubleshooting, problem-solving, SQL, HTTP, TCP/IP, DNS, Load Balancing, SSL, SOAP, REST APIs
Preferred skills
Splunk (log parsing and analysis), Amazon Web Services, Lightning Web Components, Lightning Locker, Lightning Data Service, W3C standards, cross-browser compatibility, cross-platform compatibility
Technologies
Java, JavaScript, Linux, AWS, Splunk, Lightning Web Components, Lightning Locker, Lightning Data Service, Eclipse, IntelliJ, VSCode
Responsibilities
Solve critical customer escalations by finding root causes and proposing fixes; Provide timely information to customer-facing teams and mentor internal support teams; Champion supportability and debuggability initiatives; Build new debugging tools; Partner with engineers on design and continuous improvement of infrastructure services; Analyze customer platform usage to drive continuous improvement.
Seniority
Senior, hands-on IC
