Customer Centric Engineer
Core
Troubleshoot and resolve critical customer escalations on the Salesforce Core CRM Platform, focusing on the Lightning UI and backend services.
Role type
Senior IC backend engineer (customer support)
Builds
Salesforce Core CRM Platform (Lightning UI)
Domain
SaaS CRM / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Java, JavaScript, SQL, Linux, networking, cloud architectures, debugging, troubleshooting, API design (SOAP/REST), RDBMS
Preferred skills
Splunk, AWS, Lightning Web Components, cross-browser compatibility, W3C standards
Technologies
Java, JavaScript, Eclipse, IntelliJ, VSCode, Splunk, Amazon Web Services, Lightning Web Components, SOAP, REST
Responsibilities
Solve critical customer escalations by finding root causes and proposing fixes; mentor internal support teams on technical issues; champion supportability and debuggability initiatives; analyze customer platform usage to drive continuous improvement.
Seniority
Senior, hands-on IC
