Operations Center Technician
Core
Monitor and control mini/mainframe computers, servers, and networking infrastructure; respond to alarms and service requests in a university data center.
Role type
junior IC operations center technician
Builds
secure, stable, and reliable infrastructure and applications for the University of Chicago
Domain
higher education + data center operations
Required skills
mainframe console operation, environmental alarm monitoring, ticket generation, network monitoring, basic Windows/Linux administration, printer operation, backup procedures
Preferred skills
IT help desk experience, customer service experience, documentation of processes, monitoring software background (Metasys, DX Spectrum, StruxureWare, Sunbird, Nagios), mainframe operator experience, technical certifications (N+, MCP, Apple Support)
Technologies
DX Spectrum, Sunbird, ServiceNow, Metasys, StruxureWare, Windows, Linux, UNIX, Microsoft Office Suite
Responsibilities
Monitor mainframe production processing and environmental alarms; respond to Service Desk calls and generate work tickets; operate high-speed printers and call vendors; perform basic administrative tasks on network platforms; provide customer-focused technical support; restore files using basic back-up procedures; document machine performance and production reports.
Seniority
Junior, entry-level IC