Salesforce Success Architect - AMER Shifts (Salesforce Exp is mandatory)
Core
Expert Service Cloud architect providing solution design, technical governance, and application lifecycle management for strategic enterprise customers.
Role type
Senior IC Salesforce Success Architect (Service Cloud)
Builds
Scalable, secure Service Cloud implementations and optimized technical architectures for large-scale SaaS environments.
Domain
CRM / Customer Success / Enterprise Software
Required skills
Service Cloud architecture, enterprise application integration, data modeling & governance, APEX/LWC development, API integration (REST/SOAP), security configuration, stakeholder alignment, root cause analysis
Preferred skills
Vertical-specific solutions, MuleSoft/Informatica middleware, Platform Events, Salesforce Connect, Large Data Volume (LDV) optimization
Technologies
Salesforce Service Cloud, APEX, Lightning Web Components, Visualforce, REST APIs, SOAP APIs, MuleSoft, Informatica, OAuth, Platform Events
Responsibilities
Assess Service Cloud implementations and deliver expert recommendations on technical architecture and solution design; Serve as a trusted SME providing proactive and reactive guidance on architecture and best practices; Identify capability gaps and design creative custom solutions to drive customer success; Collaborate with internal teams to resolve technical challenges and influence product improvements; Create clear design documents and present complex technical concepts to executive leadership; Leverage Success Architect playbooks to tailor strategies for unique customer challenges
Seniority
Senior, hands-on IC
