Salesforce Success Architect - AMER Shifts (Salesforce Exp is mandatory)
Core
Success Architect for Service Cloud providing expert guidance on solution design, architecture, and application lifecycle management for strategic customers.
Role type
Senior IC Salesforce Success Architect (Service Cloud)
Builds
Scalable, secure Service Cloud implementations and optimized technical architectures for enterprise clients.
Domain
SaaS / CRM / Customer Success
Required skills
Service Cloud architecture, Salesforce platform governance, enterprise application integration, data modeling, APEX/LWC development, stakeholder alignment, technical strategy
Preferred skills
Industry-specific solutions, MuleSoft/Informatica, Large Data Volume (LDV) optimization
Technologies
Salesforce Service Cloud, APEX, Lightning Web Components (LWC), REST/SOAP APIs, MuleSoft, Informatica, SOQL
Responsibilities
Assess Service Cloud implementations and deliver expert recommendations on technical architecture; Serve as trusted SME providing proactive and reactive guidance on best practices; Identify capability gaps and design creative custom solutions; Collaborate with internal teams and customers to drive product improvements and adoption; Create clear design documents for diverse stakeholders; Lead discussions to influence decision-making and advocate for best practices.
Seniority
Senior, hands-on IC
