Customer Success Manager - Tableau (Technical)
Core
Trusted Tableau advisor and primary point of contact for enterprise accounts, managing technical health, troubleshooting, and strategic roadmap alignment.
Role type
Senior Customer Success Manager (Technical)
Builds
Tableau ecosystem health, customer adoption roadmaps, and revenue growth through services and licenses.
Domain
Enterprise Analytics / Business Intelligence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Tableau environment expertise, relational databases, enterprise data warehouse techniques, OLAP, Cloud, SQL, Windows Server, networking, server administration, troubleshooting, CXO communication, stakeholder management
Preferred skills
Tableau certification, Linux experience
Technologies
Tableau, SQL, Windows Server, Linux, Cloud
Responsibilities
Develop deep understanding of customer Tableau environment and reporting needs; offer best practice guidance for ecosystem health; apply troubleshooting and debugging skills for critical issues; coordinate with Product, Sales, and Engineering; manage escalations with Support and Engineering; create roadmaps and conduct quarterly reviews; provide solutions and workshops to expand usage; identify revenue opportunities for licenses and training; prepare custom technical presentations and training.
Seniority
Senior, hands-on IC