Customer Success Manager - Tableau (Technical)
Core
Trusted Tableau advisor and extension of customer workforce, identifying and addressing business and technical concerns to align with customer priorities.
Role type
Senior Customer Success Manager (Tableau Technical)
Builds
Tableau ecosystem health, customer adoption roadmaps, and revenue growth through services and licenses.
Domain
Enterprise Analytics / BI / Data Visualization
Required skills
Tableau environment expertise, relational databases, enterprise data warehouse techniques, OLAP, Cloud, SQL, Windows Server, networking, server administration, troubleshooting, CXO communication, stakeholder management
Preferred skills
Tableau certification, Linux experience, mentoring, process improvement
Technologies
Tableau, SQL, Windows Server, Linux, Cloud, Networking tools
Responsibilities
Develop deep understanding of customer Tableau environment and reporting needs; Offer best practice guidance for Tableau ecosystem health; Apply troubleshooting and debugging skills for critical issues; Build cross-functional relationships with Sales, Engineering, and Product; Manage escalations with Support and Engineering; Create customer roadmaps and conduct quarterly reviews; Provide solutions and workshops to expand Tableau usage; Identify revenue opportunities for licenses and training; Communicate with IT and business stakeholders; Contribute to Tableau community and training resources.
Seniority
Senior, hands-on IC with leadership and mentoring responsibilities
