Software Engineering SMTS
Core
Deploying, maintaining, and monitoring large-scale voice infrastructure services globally for Salesforce's Service Cloud organization.
Role type
Senior IC voice infrastructure engineer
Builds
Global voice infrastructure for Salesforce Service Cloud
Domain
Telecommunications / Voice Infrastructure / Cloud Operations
Deliverable
infrastructure
Required skills
Large-scale voice infrastructure deployment, Real-time communications (PSTN, SIP, VoIP), 24/7 system operations, SBC configuration, SIP trunking, Deep packet inspection, STIR/SHAKEN debugging, Capacity planning, VoIP security posture, Call quality troubleshooting (QoS, jitter, call drops)
Preferred skills
AI/ML for anomaly detection and predictive alerting, Conversational AI integration, Python scripting, Linux administration, Container orchestration (Docker, Kubernetes), Infrastructure as Code (Terraform, Helm)
Technologies
SIP, VoIP, PSTN, SBC, Linux, Python, Docker, Kubernetes, Terraform, Helm, Spinnaker, Ansible, Puppet, Chef
Responsibilities
Configure and maintain SBCs and SIP trunking, Monitor call quality and infrastructure health, Troubleshoot voice-related issues (setup, QoS, errors), Plan capacity for traffic surges, Collaborate with external carriers and vendors, Implement AI-driven monitoring tools
Seniority
Senior, hands-on IC