Professional Services Manager
Core
Lead planning, execution, and delivery of long-running, grant-funded software solution development projects for external research institutions.
Role type
Senior individual contributor and team leader (Professional Services Manager)
Builds
Custom software solutions and cyberinfrastructure for data-intensive research
Domain
Academic research, non-profit, and federal agency-funded scientific computing
Deliverable
production ML models | product features
Required skills
Project management, stakeholder management, risk mitigation, budget management, cross-institutional collaboration, technical architecture review, sprint planning, requirement translation
Preferred skills
Managing distributed teams, facilitating technical discussions, enterprise application rollout coordination
Technologies
Globus platform, distributed computation systems, high-volume data management systems
Responsibilities
Define project scope, deliverables, and milestones; develop and maintain project plans, work breakdown structures, and risk mitigation plans; monitor progress and initiate corrective actions; act as primary liaison with partner institutions, principal investigators, and funding agency program officers; facilitate team meetings and working groups; prepare and deliver project updates to technical and non-technical audiences; coordinate complex IT changes and enterprise-level application rollouts; collaborate with software developers to translate research requirements into actionable plans.
Seniority
Senior, hands-on IC with team leadership