Principle Technical Support Engineer

## Responsibilities - Provide high-level technical support to large customers - Control customer expectations and escalations from internal stakeholders - Support process optimization based on customer inquiries, monitoring, and detection results, and understanding of customer business - Contribute to the growth of the team, not just personal growth - Operate team efficiency - Support the following multiple services: - Agentforce - Data Cloud - Sales - Service - Platform - Industry Products - Proactive Monitoring ## Requirements - Desire to achieve high customer satisfaction - 10+ years of technical support experience in Enterprise Software / Cloud Company - Appropriate and flexible communication skills with customers - Strong orientation and ability to conduct technical investigation, troubleshooting, and problem-solving organizationally - Attitude and ability to collaborate across departments and positions - Reading, writing, and listening skills in English (speaking is preferable) - Ability to maintain high motivation and perform tasks independently and autonomously - Deep knowledge in at least one or more of the following: - Web technologies (HTML, CSS, JavaScript, frontend frameworks, APIs, etc.) - Server-side technologies (SQL, object-oriented languages like Java, application servers, databases, etc.) - Practical experience in at least one or more of the following: - Management and problem-solving of databases and relational data structures - Management and problem-solving of large data processing and multi-tenant environments - Programming and software development using APIs - Software development lifecycle - Salesforce operations and development - Ability to train team members ## Nice to Have - High English proficiency (including speaking) - Technical experience with Salesforce CRM, Lightning Platform, and related technologies - Technical knowledge and experience to understand Salesforce applications and solutions - Experience in developing Visualforce or Apex - Experience in developing Lightning Web Components - Certifications: - Salesforce Certified Platform Administrator - Salesforce Certified Platform Administrator Advanced - Salesforce Certified Platform App Builder - Salesforce Certified Platform Developer - Salesforce Certified Platform Developer Advanced - Salesforce Certified Agentforce Specialist - Salesforce Certified JavaScript Developer ## Benefits When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.