Technical Writing Analyst
Core
Authoring UI text, in-app help, release notes, and developer documentation for Marketing Cloud products to ensure customers, admins, and developers can succeed.
Role type
Technical Writing Analyst
Builds
User-facing documentation and guides for Marketing Cloud
Domain
SaaS / CRM / Marketing Technology
Deliverable
product features
Required skills
Software documentation, UI text authoring, release notes writing, developer documentation, AI-assisted writing tools, technical aptitude, multi-priority management
Preferred skills
Docs-as-code workflows, version control (Git), DITA, structured authoring, content management systems, marketing technology background, internationalized content experience
Technologies
Claude Code, Cursor, Gemini, Git, DITA
Responsibilities
Author UI text and in-app help content; Write release notes and developer documentation; Collaborate with engineers and product managers; Leverage AI tools to streamline content workflows; Improve content based on user feedback and product changes
Seniority
Mid-level, hands-on IC
