Director, Decision Science
Core
Lead the decision science team developing data foundation, metrics, and insights that fuel Salesforce's Customer 360 Apps, ensuring AI agents and human decision-makers can act on reliable data.
Role type
Director, Decision Science
Builds
Data foundation, metrics, insights, and scalable analytical solutions for Salesforce's Agentic Enterprise and Customer 360 Apps
Domain
SaaS CRM, AI/LLMs, Agentic AI
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
Strategic data leadership, AI fluency (LLMs, Copilots, agent-based analytics), executive partnership, data strategy definition, metric framework design, cross-functional influence, team building and scaling, statistical analysis, product analytics
Preferred skills
Salesforce platform familiarity (Data Cloud, CRM Analytics, Agentforce), MBA or Master's in quantitative field
Technologies
LLMs, Copilots, Agentforce, Data Cloud, CRM Analytics, Customer 360 Apps, SQL, R, SAS, Python
Responsibilities
Shape long-term data strategy and act as trusted advisor to senior executives; lead a multi-disciplinary data team focusing on scalability and business impact; define strategic vision and roadmap for product analytics; operate as cross-functional executive partner influencing product and business strategy; establish best-in-class operating models for analytics delivery; lead definition of north-star metrics and KPI frameworks; translate complex data into actionable insights for executive audiences; develop and grow a team of specialized ICs leveraging modern AI technologies
Seniority
Director, strategic leadership with hands-on technical depth
