Lead/Principal Technical Writer (Trailhead) - Missionforce
Core
Lead/Principal Technical Writer creating enablement content (Trailhead modules, release notes, guides) for Salesforce's Missionforce AI products.
Role type
Principal Technical Writer (AI Enablement)
Builds
AI-powered learning content and documentation for Missionforce CX products
Domain
Enterprise AI / Customer Success / Government & Defense
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end content development, strategic planning, XML/DITA, Markdown/Git, process flow diagrams, database architecture diagrams, complex technology learning
Preferred skills
AI-first mindset, strategic thinking, data-driven analysis, storytelling, executive presence, mentorship
Technologies
XML, DITA, Markdown, Git
Responsibilities
Determine content needs and create materials (release notes, Help articles, guides), research and validate Trailhead modules, uphold content quality standards, collaborate with PMs/UX/Engineers to map customer journeys, create process flow and database architecture diagrams
Seniority
Principal, hands-on IC with strategic leadership