Technical Writer/Senior Technical Writer - Commerce Cloud
Core
Creating comprehensive documentation, tutorials, API references, and in-app assistance for developer and administrator audiences for the Commerce Cloud platform.
Role type
Senior Technical Writer (SaaS/Cloud)
Builds
Developer documentation, admin guides, API references, and in-app assistance for Salesforce Commerce Cloud
Domain
Enterprise SaaS / E-commerce / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing, API documentation, Markdown, XML, DITA, source control, software development concepts, AI tooling (Cursor, Claude)
Preferred skills
Agile methodology, cross-functional collaboration, content strategy, user experience design
Technologies
Salesforce Commerce Cloud, Cursor, Claude, Markdown, XML, DITA
Responsibilities
Develop documentation and tutorials for developers and admins, research complex technical subjects, collaborate with engineers and product managers, contribute to content strategy, maintain existing documentation, improve user experience through clear instructions
Seniority
Senior, hands-on IC
