Senior Technical Writer
Core
Own and drive content for key product areas, designing scalable, high-impact content across product and help experiences.
Role type
Senior Technical Writer (Software Products)
Builds
In-product guidance, help content, and learning experiences (including Trailhead)
Domain
Enterprise Technology & Infrastructure (CRM/AI)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical writing for software products, designing content for end-to-end user journeys, structured authoring (DITA/XML), source control systems (Git/Perforce), AI tools (LLMs), Agile development, systems thinking
Preferred skills
Docs-as-code workflows (Git/Markdown), in-product help design, content systems for personalization/AI, reading/creating code samples, Salesforce/CRM experience, web technologies (HTML/CSS/UI frameworks)
Technologies
Git, Markdown, DITA, XML, LLMs, Trailhead, Salesforce CRM
Responsibilities
Own and drive content for product areas or feature sets from planning through delivery, Design and deliver in-product guidance, help content, and learning experiences, Create modular, reusable, and structured content that scales across surfaces, Partner with Product, Engineering, and UX to ensure content is accurate and ready at launch, Identify gaps in the customer journey and proactively design content solutions, Use data and feedback to improve content effectiveness and customer outcomes
Seniority
Senior, hands-on IC
