Product Engineer II - User Assistance Enterprise Monitoring
Core
Create user assistance documentation and enablement materials for enterprise GIS observability software to help organizations monitor system health and performance.
Role type
Technical Writer (User Assistance)
Builds
User documentation, tutorials, blog articles, and videos for ArcGIS Enterprise deployments.
Domain
GIS, IT Observability, Enterprise Software
Deliverable
product features
Required skills
Technical writing, HTML/XML/Markdown, CMS management, software testing, workflow validation, cross-functional collaboration
Preferred skills
LLM usage, doc-as-code, SQL, Python scripting, server administration
Technologies
ArcGIS, HTML, XML, Markdown, CMS, PostgreSQL, Python, Linux, Windows
Responsibilities
Collaborate with engineers to produce conceptual documentation and step-by-step workflows; Manage documentation throughout the software development life cycle; Deploy and test software workflows to validate documentation accuracy; Evaluate and refine AI-generated documentation drafts; Provide functionality feedback and usability testing.
Seniority
Mid-level (2+ years experience)
