Salesforce Customer Success Architect, Sales Cloud/ Platform
Core
Architecting and optimizing Sales Cloud implementations for strategic customers to ensure scalability, security, and long-term business success.
Role type
Senior IC Salesforce Customer Success Architect (Sales Cloud)
Builds
Scalable, secure, and efficient Sales Cloud solutions aligned with customer business goals
Domain
SaaS CRM / Enterprise Sales Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise solution design, Salesforce platform architecture, large-scale implementation strategy, application integration, stakeholder alignment, technical governance
Preferred skills
Sales Cloud feature mastery, data modeling and governance, scalable architecture design, APEX/LWC development, system integration patterns
Technologies
Salesforce Sales Cloud, APEX, Lightning Web Components, MuleSoft, REST/SOAP APIs, Einstein Conversation Insights
Responsibilities
Assess Sales Cloud implementations and deliver expert recommendations on architecture and solution design; Serve as a trusted SME providing proactive and reactive guidance on technology strategy; Identify capability gaps and design creative custom solutions to drive adoption; Collaborate with internal teams to influence product improvements based on customer feedback; Create clear design documents and present complex technical concepts to executive leadership; Optimize system performance and resolve anti-patterns to maintain technical health
Seniority
Senior, hands-on IC with strategic advisory responsibilities
