Customer Success Architect, Sales Cloud/ Platform - Additional European Languages
Core
Expert technical architect guiding strategic Salesforce Sales Cloud customers on solution design, scalability, security, and application lifecycle management to maximize platform investment and drive business success.
Role type
Senior IC Salesforce Sales Cloud Architect
Builds
Scalable, secure, and optimized Salesforce Sales Cloud implementations for enterprise clients
Domain
SaaS CRM / Enterprise Cloud Architecture
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise software/system architecture, Salesforce platform governance, Large-scale SaaS/PaaS multi-tenancy, Enterprise application integration, Data modeling and governance, Security configuration (profiles, permission sets, sharing rules), API integration (REST/SOAP), APEX/LWC development, Stakeholder alignment, Technical documentation
Preferred skills
Sales Cloud specific features (Einstein, Sales Engagement), Middleware experience (MuleSoft, Informatica), Certified Architect credentials, Industry-specific solution knowledge
Technologies
Salesforce Sales Cloud, APEX, Lightning Web Components, MuleSoft, REST/SOAP APIs, Einstein Conversation Insights
Responsibilities
Assess Sales Cloud implementations and deliver expert recommendations on architecture and solution design; Serve as trusted SME providing proactive and reactive guidance on technology strategy and best practices; Identify capability gaps and design inefficiencies to recommend product enhancements or custom solutions; Collaborate with internal teams and external partners to foster connections driving customer success and product improvement; Simplify complex technical concepts for diverse audiences from technical teams to executive leadership; Execute proven Success Architect playbooks tailored to unique customer challenges
Seniority
Senior, hands-on IC
