Success Engineer
Core
Technical champion for Salesforce customers post-sale, focusing on accelerating adoption, resolving complex platform challenges, and driving measurable business value through proactive guidance and reactive support.
Role type
Senior Customer Success Engineer (Technical)
Builds
Customer adoption plans, technical success paths, and scalable customer solutions
Domain
CRM / Cloud Platforms / AI & Agentforce
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Computer Science background, proficiency in JavaScript/Java/Python/Apex, system architecture, process orchestration, master data management, AI/analytics integration, security/compliance best practices, declarative automation (Flow/Process Builder), translating business objectives to technical recommendations
Preferred skills
Salesforce Data Cloud/Agentforce experience, conversational AI/LLM development, data modeling and integration with platforms like Snowflake/Databricks, Portuguese language skills
Technologies
Salesforce, Apex, JavaScript, Java, Python, Snowflake, Databricks, Salesforce Data Cloud, Agentforce, LLMs
Responsibilities
Conduct technical discovery and create personalized onboarding plans for new customers, proactively identify adoption gaps and demonstrate high-impact features, respond to time-sensitive critical issues involving data integrations and APIs, guide customers on engineering best practices for code quality and scalability, synthesize recurring technical friction into product feedback
Seniority
Mid-Senior, hands-on IC
