Technical Support Engineer - German Speaking
Core
Provide immediate technical assistance and troubleshooting for Salesforce customers, ensuring high satisfaction and resolving complex integration issues.
Role type
Senior Technical Support Engineer (Salesforce)
Builds
Customer support experience and knowledge base articles for internal and external audiences
Domain
CRM / Cloud Computing / Enterprise Software
Deliverable
client delivery
Required skills
Troubleshooting technical issues and integrations, Apex/VF/Lightning Web Components, SQL, Java/Python/JavaScript/PHP/.NET/Perl, HTML/XML/API, Database concepts, German (fluent), English (fluent)
Preferred skills
Salesforce platform experience, Salesforce certifications, Trailhead Ranger status, VisualForce and Apex knowledge, multi-tenant/distributed computing architectures, Eclipse IDE and ANT, Dutch language proficiency
Technologies
Salesforce, Apex, VisualForce, Lightning Web Components, Java, Python, JavaScript, PHP, .NET, Perl, SQL, HTML, XML, API, Eclipse IDE, ANT
Responsibilities
Own the complete end-to-end customer support experience, Provide prompt analysis of technical challenges and business issues, Troubleshoot technical issues and Integrations, Create and maintain Knowledge Base Articles, Take ownership of customer issues through to resolution
Seniority
Experienced, hands-on IC
